These Terms of Service ("Terms") govern your access to and use of the website www.allcityclothing.com ("the Website") and any purchase of goods offered through it. The Website is operated by nr40Athens E.E., VAT EL802436040, registered at Kanigos 27 & Kapodistria, 10682 Athens, Greece ("ALLCITY", "we", "us"). By using the Website or placing an order you agree to these Terms.
1. Definitions
- "Consumer" — any natural person acting outside their trade, business, craft or profession.
- "Goods" — clothing and apparel offered for sale on the Website.
- "Order" — your offer to purchase Goods submitted through the checkout.
- "Contract" — the sales contract concluded upon our acceptance of the Order.
2. Eligibility
To place an order you must be at least 18 years old and have legal capacity to enter into binding contracts. By placing an order you confirm that the information you provide is accurate and complete.
3. Products and Availability
We make every effort to display the Goods accurately, but slight variations in colour, texture or measurements may occur. All Goods are subject to availability. We reserve the right to discontinue any product, limit quantities, or refuse any Order at our reasonable discretion (for example in case of pricing errors, suspected fraud, or breach of these Terms).
4. Prices
Prices are displayed in Euros (€) and include Greek VAT at the applicable rate. Shipping fees, where applicable, are calculated and shown before you confirm the Order. We may change prices at any time; the price applicable to your Order is the price displayed at the moment the Order is placed.
In the event of an obvious typographical or technical error resulting in a manifestly incorrect price, we are entitled to cancel the affected Order and refund any amount paid.
5. Formation of the Contract
Display of Goods on the Website is an invitation to treat, not a binding offer. When you submit an Order through the checkout, you make a binding offer to purchase the selected Goods. The Contract is formed only upon our written confirmation of acceptance (the order-confirmation email). Until acceptance, we may decline the Order at our discretion. The Contract is concluded in English or Greek, depending on the language selected at checkout.
6. Payment
Payment is made online at the time of Order. We accept all major credit and debit cards, Apple Pay and Google Pay through Stripe Payments Europe Ltd.. Card data is processed directly by Stripe and is never stored by us. Charges are made at the moment of Order placement.
7. Delivery
- Greece, Cyprus & Bulgaria: 1–3 working days from dispatch.
- International: calculated at checkout; delivery time depends on destination and customs.
- Delivery within Greece is primarily made via the BoxNow parcel-locker network. After Order confirmation we will contact you to arrange the locker.
Risk of loss or damage passes to you upon physical possession of the Goods (Article 4 of Greek Law 2251/1994, transposing Article 20 of Directive 2011/83/EU). If you do not receive your Order within 30 days of confirmation you may request cancellation and a full refund.
Customs duties, import taxes and similar charges for international orders are the recipient's responsibility.
8. Right of Withdrawal (14-day Cooling-off)
Consumers have the right to withdraw from the Contract within fourteen (14) calendar days, without giving any reason, in accordance with Articles 3e–3i of Greek Law 2251/1994 (transposing Directive 2011/83/EU). The withdrawal period starts on the day you (or a third party indicated by you, other than the carrier) take physical possession of the Goods.
Full procedure, exceptions, refund process and the model withdrawal form are set out in our Returns & Refunds Policy, which forms an integral part of these Terms.
9. Legal Guarantee of Conformity
All Goods are covered by the statutory two-year guarantee of conformity provided by Articles 5 and 5a of Greek Law 2251/1994 and Directive (EU) 2019/771. If the Goods delivered do not conform with the Contract (e.g. they are defective, not as described or not fit for purpose), you are entitled — at no cost — to have them repaired or replaced, or to obtain a proportionate price reduction or termination of the Contract, in the order and under the conditions provided by law. To exercise this right contact us at allcityclo@gmail.com within two months from the discovery of the lack of conformity.
10. Intellectual Property
All trademarks, logos, designs, photographs, videos and other content on the Website are owned by ALLCITY or used under licence and are protected by Greek Law 2121/1993 on copyright as well as European and international law. You are granted a personal, limited, non-exclusive, non-transferable licence to access and use the Website for lawful personal purposes only. Any other use — including reproduction, distribution, modification, public communication or commercial exploitation — is prohibited without our prior written consent.
11. User Conduct
You agree not to:
- use the Website for any unlawful or fraudulent purpose;
- upload or transmit viruses or other harmful code;
- attempt to gain unauthorised access to the Website or its underlying systems;
- scrape, mirror, or otherwise reproduce the Website's content or design;
- impersonate any person or misrepresent your affiliation.
12. Limitation of Liability
Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud, or for any other liability that cannot be excluded under Greek or EU law.
Subject to the preceding paragraph, our aggregate liability arising out of or in connection with any Contract, whether in contract, tort or otherwise, is limited to the total amount you paid under the Contract giving rise to the claim. We are not liable for indirect or consequential losses, loss of profit, loss of business, or loss of data.
13. Force Majeure
We are not liable for any failure or delay in performance caused by events beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, civil unrest, strikes, epidemics or pandemics, failure of telecommunications or transport networks, and governmental restrictions.
14. Privacy and Cookies
Use of the Website is also governed by our Privacy Policy and Cookie Policy, which form an integral part of these Terms.
15. Changes to the Terms
We may update these Terms from time to time. The version applicable to your Order is the one in force at the time the Order is placed. The current version is always available on this page with the date of last update.
16. Governing Law and Jurisdiction
These Terms and any Contract concluded under them are governed by Greek law. Mandatory consumer-protection provisions of the law of the country of your habitual residence within the European Union continue to apply. Any dispute arising out of or in connection with these Terms is subject to the jurisdiction of the competent courts of Athens, Greece, without prejudice to your right as a consumer to bring proceedings before the courts of your country of domicile within the EU pursuant to Article 18 of Regulation (EU) 1215/2012.
17. Online Dispute Resolution
Pursuant to Regulation (EU) 524/2013 we inform you of the existence of the European Online Dispute Resolution platform, available at ec.europa.eu/consumers/odr.
18. Contact
For any question concerning these Terms or your Order, please contact us at allcityclo@gmail.com.