1. Right of Withdrawal (14 Days)
If you are a consumer, you have the right to withdraw from your purchase within fourteen (14) calendar days from the day on which you (or a third party indicated by you, other than the carrier) take physical possession of the Goods, without giving any reason.
To exercise the right of withdrawal you must inform us of your decision by an unequivocal statement (for example, an email) before the expiry of the 14-day period. You may use the model withdrawal form below, but it is not mandatory.
2. How to Withdraw
- Send an email to allcityclo@gmail.com with your name, order number, the items you wish to return and your IBAN for the refund. You may attach the model form in Section 8 of this page.
- We will reply within 48 hours with the return instructions and the address to which the parcel must be sent.
- Send the Goods back to us without undue delay and in any event no later than fourteen (14) days from the day you communicated your withdrawal. The deadline is met if you dispatch the Goods before the period expires.
3. Condition of Returned Goods
Goods must be returned unused, unworn, unwashed and in their original condition, with all tags attached and in the original packaging where possible. You are only liable for any diminished value of the Goods resulting from handling other than what is necessary to establish their nature, characteristics and functioning. This means you may inspect and try the item in the same way you would in a physical store; if you go further (e.g. you remove tags, wear the item outside, wash it) we may deduct a reasonable amount from your refund corresponding to the loss in value.
4. Cost of Returning the Goods
The direct cost of returning the Goods is borne by you, unless the return is due to a defect, non-conformity, or our error (wrong item, wrong size shipped), in which case we cover the return cost. We strongly recommend using a trackable shipping service; we cannot accept responsibility for parcels lost in transit on their way back to us.
5. Refund
We will reimburse all payments received from you, including the cost of standard delivery (but not any additional cost arising from your choice of a more expensive delivery method), without undue delay and not later than fourteen (14) daysfrom the day on which we are informed of your decision to withdraw. We may, however, withhold reimbursement until we have received the Goods back or you have supplied evidence of having sent them, whichever is the earliest.
Refunds are issued using the same means of payment used for the initial transaction (e.g. credit card, Apple Pay). You will not incur any fees as a result of the reimbursement.
6. Exceptions to the Right of Withdrawal
The right of withdrawal does not apply to (Article 3i of Law 2251/1994):
- Goods made to your specifications or clearly personalised (e.g. custom prints, name embroidery);
- Sealed Goods that are not suitable for return for hygiene reasons (e.g. underwear, swimwear) and have been unsealed after delivery;
- Goods which, after delivery, have become inseparably mixed with other items.
7. Defective or Non-Conforming Goods (Legal Guarantee)
Independently of the right of withdrawal, all Goods are covered by the statutory two-year guarantee of conformity under Greek Law 2251/1994 and EU Directive 2019/771. If your Goods arrive damaged, defective or not as described, contact us at allcityclo@gmail.com with photos and your order number within two months from discovery. You are entitled — free of charge — to:
- repair or replacement (your choice, unless impossible or disproportionate); or
- a proportionate price reduction; or
- termination of the Contract and a full refund, if the defect is not minor.
In such cases the return shipping is paid by us.
8. Model Withdrawal Form
You may copy and send the following form to allcityclo@gmail.com (this is the model withdrawal form set out in Annex I(B) to Directive 2011/83/EU and Annex of Law 2251/1994):
To: ALLCITY Clothing — allcityclo@gmail.com
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*):
______________________________________________
Ordered on (*) / received on (*): _______________
Order number: __________________________________
Name of consumer(s): ____________________________
Address of consumer(s): _________________________
IBAN for refund: _______________________________
Signature (only if this form is notified on paper): _____________
Date: _________________________________________
(*) Delete as appropriate.
9. Out-of-Stock or Cancelled Orders
If we are unable to fulfil your Order (e.g. stock unavailable), we will inform you as soon as possible and refund all amounts paid within 14 days, using the same means of payment.
10. Disputes
If you are not satisfied with how we have handled a return, you may contact the Hellenic Consumer Ombudsman (www.synigoroskatanaloti.gr) or use the European Online Dispute Resolution platform at ec.europa.eu/consumers/odr.
11. Contact
For any return question, email allcityclo@gmail.com. We aim to respond within one working day.